Refund policy

Due to the one-of-a-kind nature of most of the products, we have a strict NO REFUND OR EXCHANGE policy.

If you are based in Cape Town and would prefer to try something on before purchasing, you are welcome to make an appointment to shop by emailing emilykinguniverse@gmail.com.

Please inspect your order upon reception and contact us immediately if an item is damaged so that we can evaluate the issue and make it right.